Have a question? We're here to help! We've answered some of the most common questions below to make your shopping experience at Baguera Store as easy and enjoyable as possible.1. Orders & PaymentsHow do I place an order?Simply browse our store, choose the products you love, add them to your basket and follow the checkout instructions to complete your purchase.What payment methods do you accept?The payment methods available for your order will be displayed at checkout.Can I change or cancel my order?If you need to change or cancel an order, please contact us as soon as possible at contact@baguerastore.com. We will do our best to help, although changes may not be possible once your order has been processed or dispatched. Your statutory cancellation rights remain unaffected.Will I receive an order confirmation?Yes. Once your order has been placed successfully, you should receive a confirmation email. Please check your junk or spam folder if it does not appear in your inbox.2. Shipping & DeliveryWhere do you ship?Available shipping destinations are displayed at checkout. Please check that we can deliver to your address before completing your purchase.How long does delivery take?Orders are typically processed within 1–3 business days. Estimated delivery is 5–25 business days after dispatch, depending on the destination and shipping method. These are estimates, and delays may occasionally occur.Will I receive a tracking number?Where tracking is available, we will send your tracking details by email once your order has been dispatched.What should I do if my order hasn't arrived?If your order has not arrived within the estimated delivery timeframe, please email contact@baguerastore.com with your order number. We'll help you look into the delivery status.Will I have to pay customs charges?International orders may be subject to import VAT, customs duties or other charges, depending on the destination and applicable regulations. Please refer to our Shipping & Returns Policy for further information.3. Returns & RefundsCan I return an item?If you're a UK consumer, you generally have the right to cancel an online purchase within 14 days of receiving your goods, subject to legal exceptions. Additional rights may apply if an item is faulty or incorrect. Please see our Shipping & Returns Policy for details.How do I request a return?Email contact@baguerastore.com with your order number and the reason for your request. We'll explain the next steps.What if my item arrives damaged or faulty?We're sorry if something isn't right. Please contact us with your order number, a description of the issue and, if possible, photographs of the item. We'll work with you to resolve the matter in accordance with your consumer rights.When will I receive my refund?Refunds are processed in accordance with our Shipping & Returns Policy and applicable consumer law. The time it takes for the funds to appear in your account may depend on your payment provider.4. Products & Customer CareHow do I choose the right product for my pet?Read the product description carefully, including any size guides, measurements, materials and usage instructions. If you need further information, get in touch before placing your order.Are your products suitable for every pet?Not necessarily. Suitability can depend on your pet's size, age, behaviour and individual needs. Please review the product information and safety guidance before use.How can I contact Baguera Store?We're always happy to hear from fellow pet lovers. Get in touch!Email: contact@baguerastore.comWe'll do our best to assist you with your enquiry.Baguera Store — Made for Pets. Inspired by Love.