Shipping & Returns Policy

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At Baguera Store, we want you and your pet to enjoy a smooth, worry-free shopping experience. Below, you'll find information about our shipping process, delivery times and returns.

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1. Shipping Destinations

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We aim to make our products available to pet lovers around the world. Available destinations and shipping options will be displayed at checkout.

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2. Order Processing & Delivery Times

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Orders are typically processed within 1–3 business days after payment has been confirmed. Orders are not normally processed on weekends or public holidays.

Estimated delivery times are 5–25 business days after dispatch, depending on the destination and shipping method.

Delivery times are estimates and may vary due to customs procedures, remote locations or circumstances beyond our reasonable control. Any applicable delivery timeframe will be communicated before you complete your purchase.

We will contact you if we become aware of a significant delivery issue.

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3. Tracking Your Order

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Where tracking is available, your tracking number and carrier information will be sent to the email address provided at checkout once your order has been dispatched.

Please allow some time for tracking information to become available in the carrier's system.

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4. Customs, Duties & Taxes

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Orders shipped internationally may be subject to import VAT, customs duties or other charges, depending on the destination, order value and applicable regulations.

Where additional charges may apply, we will provide relevant information available to us before purchase. Customers may be responsible for charges legally payable by the recipient, where applicable.

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5. Returns & Your Right to Cancel

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If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason, subject to legal exceptions.

After notifying us of your cancellation, you generally have a further 14 days to return the goods.

To request a return, please contact us at contact@baguerastore.com with your order number and details of your request. We will provide instructions for the return process.

Please take reasonable care of the items while you decide whether to keep them. You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the goods.

Unless the goods are faulty, incorrect or another legal requirement applies, you may be responsible for the direct cost of returning an item, provided this requirement was made clear before purchase.

Your statutory consumer rights remain unaffected.

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6. Refunds

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Where you validly cancel an order under the applicable consumer cancellation rules, we will issue your refund within the legally required timeframe.

For standard online cancellations, we may wait until the goods have been returned or you have provided evidence that they have been sent back, whichever happens first, where permitted by law.

Refunds will include the standard delivery charge where legally required. Any refund will normally be made using the original payment method unless otherwise agreed.

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7. Damaged, Faulty or Incorrect Items

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If your order arrives damaged, faulty or different from what you ordered, please contact us at contact@baguerastore.com with your order number and a description of the issue. Photographs may help us assess the problem.

We will work with you to resolve the issue in accordance with applicable consumer law. You will not lose any statutory rights by contacting us about a problem with your order.

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8. Delivery Issues & Incorrect Addresses

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Please check your delivery details carefully before placing an order.

If you notice an error after ordering, contact us as soon as possible. We will do our best to help, although changes may not be possible once an order has been dispatched.

If a parcel is delayed, returned to the sender or marked as delivered but has not arrived, please contact us so we can investigate with the carrier where appropriate.

Any additional delivery or reshipping charges will be assessed fairly and communicated to you before being applied, where applicable.

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9. Contact Us

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If you have any questions about shipping, returns or refunds, we're always happy to hear from fellow pet lovers.

Email: contact@baguerastore.com

Baguera Store — Made for Pets. Inspired by Love.